Monarch Casino & Resort, Inc.

  • HR Representative (Spanish/Bilingual)

    Job Locations US-NV-RENO
    General Administration
  • Overview

    The Atlantis Casino Resort Spa, Northern Nevada's #1 Destination Resort, has an outstanding opportunity to begin a career in the Human Resources field.

    We are looking for a qualified HR (Bilingual /Spanish) Representative to ensure excellent guest service for applicants, and incoming new team members.  The position will report to the Talent & Recruitment Manager.




    Key Responsibilities

    • Perform preliminary screening to walk-in applicants and check backs.
    • Maintain all Open Recruitment Job Postings Listing /and updates bulletin boards on property
    • Oversee front desk/lobby area, and ensure area is clean and organized.
    • Greet team members or applicants that enter into the HR office.
    • Handle all incoming phone calls and transfer calls as needed using correct greeting and telephone etiquette.
    • Provide Assistance with applicants/Team members on Kiosk
    • Answer any general HR questions and direct if necessary to HR Management.
    • Provides high level customer service to all team members and leaders
    • Assist with initial new hire processing
    • Check in scheduled interviews or any other appointments.
    • Check voice mail messages (8 a.m. & 2pm) and follow up with all messages left
    • Support front office Walk-In applicants regarding career inquires or support with basic online application process.
    • Ability to maintain composure and display a positive attitude at all times.
    • Assist Team Members with turning in company property upon termination.

    Additional responsibilities

    • Print badges for Wardrobe upon their requests
    • Responsible for handing out bus passes and reconcile buss pass report.
    • Maintain a supply of All HR forms. 
    • Assemble orientation packets (English & Spanish)
    • New Hire /Wardrobe Packets (Onboard) assemble and deliver
    • Orientation setup and Breakdown
    • Retrieve and distribute mail daily
    • Submit paycheck information and employment verifications upon Team Member request
    •  Completes all Front Office responsibilities with attention to detail and accuracy.
    • Special Projects as assigned


    On-boarding Responsibilities:


    Responsible for all onboard life cycle:  Pre-employment, Post-acceptance to Hired/Start.  The HR Rep will work closely with HR Coordinator, L&D Manager, Recruitment, and Hiring Management to ensure successful onboard clearance with incoming Atlantis Team Members.  


    • Responsible for email and message correspondence for all upcoming New Hires in process: (Pre-employment, mid stage processing to final Onboard/New Hire Orientation. 
    • Responsible for drug test reports and evaluations. Audit all invoice/billing from Concentra to cross reference drug test orders against invoices.
    • Responsible for all backgrounds checks: (Current process – confirms if request is needed, check position, background checks submitted through website. Review all billing/invoices to ensure billing statements reflect accuracy with background orders.
    • Support Talent & Recruitment Manager with requested onboard tracking or other onboard or recruitment reports


    • High School Degree (G.E.D) or Associates Degree.
    • Bilingual in Spanish is a MUST.
    • Ideal applicant will have experience using various ATS/Onboard/ or HRIS systems. Preferred  iCIMS, TalentWise, or Infinium.
    • Highly ethical and discreet, with ability to maintain confidentiality.
    • Provide exceptional guest service and telephone etiquette in alignment with Atlantis Casino Resort standards.
    • Successfully and professionally react to unplanned developments, ability to handle multiple projects/tasks effectively.
    • Be comfortable fast-paced environment.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Proficiency using the Microsoft Office Suite (Outlook, Excel and Word).
    • Previous experience working in Hotel/Casino Hospitality industry and or similar related field a plus.



    Monday – Friday (8:00am to 5:00pm)

    Hourly based position


    Atlantis Casino Resort Spa culture fosters a team working environment, family/work life balance and an environment that is focused on team member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:


    • Comprehensive benefits (medical, dental, vision, supplemental coverage)
    • 401K retirement savings plan + discretionary match
    • One FREE meal
    • Holiday and Vacation pay
    • RTC Ride Discount
    • And much more……


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