Monarch Casino & Resort, Inc.

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Hotel Guest Service Representative

Hotel Guest Service Representative

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Atlantis Casino Resort Spa is a world-class resort destination with warm, personable Team Members. Awarded Best Resort for its exceptional and friendly service and has been recognized by Forbes as a recommended property.


We are looking for a Hotel Guest Service Representative to join our award winning team.






Guest Service Representative (Front Desk ) is responsible for all activity involving Hotel guest check-in/check-out, which involves retrieving reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred. A GSR must also be able to handle large amounts of currency accurately and efficiently. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services, etc. Other departmental duties include handling guests' mail, recording guests' comments, restocking supplies, and other duties as assigned. All with a smile on their face!


  • Raise and maintain Atlantis Guest Service skills to establish four star standards
  • Increase Hotel revenue through commissionable opportunities
  • Work in a fast paced, high volume environment
  • Follow all company policies and procedures
  • Maintains a polite and professional demeanor at all times


Atlantis Casino Resort Spa culture fosters a team working environment, family/work life balance and an environment that is focused on team member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:


  • Comprehensive benefits (medical, dental, vision, supplemental coverage)
  • 401K retirement savings plan + discretionary match
  • One FREE meal
  • Holiday and Vacation pay
  • RTC Ride Discount
  • And much more……

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