The Atlantis Casino Resort Spa Reservation Specialist is vitally important to the continued success of the company. Reservation agents help guests make travel plans. They describe and book ideal hotel accommodations for VIP and non-VIP guests, book special events, provide room rates, reserve dining, assist with directing guests towards spa services and other vacation-related arrangements over the phone, fax or through email. To be successful, agents must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills.
Strong communication skills, proper telephone etiquette, active listening skills, data entry, ability to relate to others, patience, good judgment, attention to detail, professionalism, proactive problem solving, ability to multi-task, negotiation skills, excellent computer skills.
Proficient in relevant computer applications (Office, Word, Excel, HAL, LMS, Hotel Extranets)
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Experience within call center or customer service environment preferred
Knowledge of administration and clerical processes
Atlantis Casino Resort Spa culture fosters a team working environment, family/work life balance and an environment that is focused on team member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: