Monarch Casino & Resort, Inc.

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IT Technician

IT Technician

Job Locations 
General Administration

More information about this job


This position is responsible for operational availability, maintenance, and overall operation of company computers and desktop applications.


  • Responsible for installation of PC hardware for end users. Assists in the installation of advanced networking hardware and software under the direction of the system administrator or helpdesk supervisor.
  • Performs routine tasks like backups or other operational tasks as defined.
  • Performs preventative maintenance on PC’s, printers, and other hardware. Installs service releases and performs routine maintenance on desktop applications.
  •  Implements virus protection, detection, and elimination.
  • Troubleshoots basic hardware and software problems for end users
  • Provides basic training on hardware and software use.
  • Facilitates assistance from hardware and software vendors when necessary.
  • Maintains licensing information for all desktop applications and operating systems. Ensures compliance of licensing agreements at the user level.
  • Devises documentation for all end user hardware and software with regard to installation, maintenance, troubleshooting, licensing, configuration, and network connectivity.
  • Perform duties with little or no supervision
  • Assists in room setup for catering and casino events
  • Setup and operate casino band/audio equipment
  • Pull low voltage cable
  • Assist in projects
  • Prepares progressive reports for all work performed.
  • Other duties as assigned


  • 1-2 years experience in a high paced environment
  • 0-2 years experience in IT
  • Familiar with networking concepts like TCP/IP
  • Familiar with personal computers, servers, and like technology
  • Familiar with AS/400 concepts
  • Familiar Microsoft Office and other desktop applications
  • Familiar with Windows, Unix, OS400, and other operating systems
  • Excellent Guest Service
  • Ability to lift 50lbs
  • Ability to continually use ladders

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