Monarch Casino & Resort, Inc.

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Special Events Planner

Special Events Planner

ID 
2018-5837
Job Locations 
US-NV-RENO
Division 
Sales & Marketing

More information about this job

Overview

Atlantis Casino Resort Spa is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation recognized by Forbes on their "Most Trustworthy Companies" list and rated as America’s Best and Mid-Size Employers.

 

Atlantis has opened a Special Events Planner career opportunity. The Special Events Planner supports the Special Events Manager in executing the property’s Casino Marketing event and promotion schedules. The job includes but is not limited to: assisting with event reservation calls, maintaining the integrity of the event database, drafting welcome and confirmation letters, registering event guests, and organizing gifts and name badges.   All levels of event coordinators work closely with VIP Services, Reservations as well as many other casino and hotel departments to optimize efficiency, accuracy as well as regulatory compliance for gaming. The Special Events Planner must be familiar with all Casino Marketing events, promotions and mailers. Availability to work any shift necessary to accomplish the above assignments is required.  

 

Responsibilities

  • Assists in planning and executing the Casino Marketing event process. Fields event calls from Special Events registration phone line as well as online event registration system. Offers information and guest assistance during event calls requiring Guest Connect, LMS, HAL or Acres access and player value decisions. Greets and provides guests registration packets, prepares gift packages, and works with the Special Events Manager and internal team to ensure BEO’s are effectively implemented.
  • Prepares welcome packets with the appropriate contents i.e. welcome letter, name badges, and if needed tournament rules, food coupons, drawing tickets, Banquet drink and concert tickets.
  • Communicates effectively interdepartmentally and provides support data for departmental reports, records and filing system.
  • Executes the event reservation process. Fields the majority of event calls from Atlantis guests.
  • Assists in all aspects of Tournaments including but not limited to:
      • Overseeing the Coordinator(s) in placement of Tournament rounds and sessions.
      • Creating round and score sheets
      • Uploading scores into tournament program
      • Physically assisting on site of tournament or event.
      • Implementation and oversight of prize structures and payout for tournaments and adherence to auditing procedures.
  • Coordinates with accounting and main cashier’s cage regarding deposits of entry fees for any pay to attend tournaments and guest folio follow-up on all.
  • Composes Welcome letters, confirmation letters and Tournament rules.
  • Ability and willingness to provide upbeat positive and friendly attitude toward guests and co-workers striving for the highest level of customer service in our industry.
  • Working and up to date knowledge of Casino wide promotions, mailers, drawings and the rules.
  • Capable of learning hotel management system and ability to review and adjust event hotel room blocks and reservations.
  • Processing of credit cards for event fees, tickets and concert sales.
  • Answer e-mail and phone inquiries as to event schedules or problem reservations.
  • Appropriate business attire when assigned in functions with guest exposure. Appropriate light business attire when operating in the back of the house function. Must be available to work in either function at any given time.

Performs other incidental and related duties as required and assigned.

 

 

 

Qualifications

TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)

  • Good general office and administrative skills
  • Strong communication skills – both written and verbal
  • Excellent organizational skills
  • Willingness to take direction
  • Excellent customer service skills
  • Can work in an environment with multiple distractions
  • Able to work well with a Team
  • Must be able to lift up to 50 lbs
  • Must be flexible to schedule changes
  • High School graduate or equivalent required. College degree preferred.
  • Computer literate in Microsoft Word, Excel, and 10-key
  • Casino gaming back ground is preferred

 

CERTIFICATES AND LICENSES:

Valid Nevada Driver’s license

Valid Sheriff’s Card

 

DESIRED COMPETENCIES

  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

 

Work Environment

The Special Events Planner works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

 

 

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