Monarch Casino & Resort, Inc.

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Assistant Manager -Toucan Charlie's Buffet

Assistant Manager -Toucan Charlie's Buffet

ID 
2018-5828
Job Locations 
US-NV-RENO
Division 
Food

More information about this job

Overview

Discover Atlantis Casino Resort Spa’s Toucan Charlie's Buffet and Grille, a sophisticated buffet with epicurean appeal.


Atlantis opened an Assistant Restaurant Manager.   We are looking for talented guest service oriented professional to join the excitement and be a part of this award winning team!

Responsibilities

  • Operate the restaurant in accordance with the Resort’s mission statement, “We will create every player’s paradise here at Atlantis.”
  • Monitor the operation of the restaurant to ensure compliance with all standards and procedures established by the Food & Beverage Director as well as company and county health and regulatory standards and procedures.
  • Understand financial reports and apply the information in a timely and practical fashion so as to improve the operation.
  • Implement and insure prompt and courteous service to our guests in compliance with standards set forth by the Atlantis and the Food & Beverage Director.
  • Maintain proper staffing levels through efficient hiring of new Team Members.
  • Monitor the Team Members of the restaurant to assure they provide service in accordance with company and departmental standards and take action to correct any deficiencies through training and discipline.
  • Prepare work schedules of Team Members and delegate work and station assignments.
  • Prepare Team Member performance evaluations and disciplinary notices.
  • Circulate through restaurant and coordinate activities of Team Member’s to provide efficient and courteous service to our guests.
  • Inspect and monitor cleanliness of the restaurant and comply with safety and health code regulations.
  • Greet and communicate with guests in a friendly and courteous manner.
  • Resolve guest complaints and issues.
    • Communicate and interact with food shift supervisors and Team Members.
    • Know, understand, follow, and enforce all company and departmental policies and procedures.
    • Proficiently operate POS systems, Stratton-Warren inventory system, as well as office computer systems including Microsoft Excel, Word, Outlook, etc.
    • Facilitate all aspects of repairs and maintenance.
    • Keep documentation through proper email systems.
    • Decrease costs through effective scheduling and management of waste.
    • Increase revenue through training and use of financial reports to ensure upsell of product.
    • Create new ideas and implement these ideas.
    • Readily identify and implement more efficient methods of operation.
    • Perform other duties as assigned.

Qualifications

 Technical Skills:

  • 3 to 5 years high volume restaurant supervision or management preferred.
  • Ability to obtain an Alcohol Awareness Certification.
  • Ability to obtain a Food Safety Certification.
  • Knowledge of beer, wine, and alcohol.
  • Good organizational skills.
  • Good interpersonal communication skills.
  • Knowledge in use of POS systems.
  • Computer knowledge, including Microsoft Excel, Word, Outlook.
  • Professional appearance in dress and manner.

Performance Expectations:

  • Establishes concrete performance standards for both Team Members and room management.
  • Provides adequate structure, direction, and feedback to Team Members and room management.
  • Successfully identifies, analyzes, and solves problems.
  • Works well with guests and staff by maintaining a positive and approachable attitude.
  • Adheres and implements all safety and security policies and procedures.

 

Atlantis Casino Resort Spa is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation recognized by Forbes on their "Most Trustworthy Companies" list and rated as America’s Best and Mid-Size Employers.

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