This position is responsible for operational availability, maintenance, and overall operation of company computers and desktop applications.
Responsible for installation of PC hardware for end users. Assists in the installation of advanced networking hardware and software under the direction of the system administrator or helpdesk supervisor.
Performs routine tasks like backups or other operational tasks as defined.
Performs preventative maintenance on PC’s, printers, and other hardware. Installs service releases and performs routine maintenance on desktop applications.
Implements virus protection, detection, and elimination.
Troubleshoots basic hardware and software problems for end users
Provides basic training on hardware and software use.
Facilitates assistance from hardware and software vendors when necessary.
Maintains licensing information for all desktop applications and operating systems. Ensures compliance of licensing agreements at the user level.
Devises documentation for all end user hardware and software with regard to installation, maintenance, troubleshooting, licensing, configuration, and network connectivity.
Perform duties with little or no supervision
Assists in room setup for catering and casino events
Setup and operate casino band/audio equipment
Pull low voltage cable
Assist in projects
Prepares progressive reports for all work performed.
Other duties as assigned
1-2 years experience in a high paced environment
0-2 years experience in IT
Familiar with networking concepts like TCP/IP
Familiar with personal computers, servers, and like technology
Familiar with AS/400 concepts
Familiar Microsoft Office and other desktop applications
Familiar with Windows, Unix, OS400, and other operating systems