Atlantis Casino Resort Spa is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation recognized by Forbes on their "Most Trustworthy Companies" list and rated as America’s Best and Mid-Size Employers.
This is a highly visible position with intensive canvassing of the casino floor for purpose of meeting, greeting and welcoming guests. Providing excellence in guest service with a positive attitude on a daily basis.
Promote Club Paradise membership and opening club accounts while displaying professional communication skills. Keeps a steady and pro-active business demeanor with enticement for casino guests to enroll in the club. Standing and walking for long periods of time is expected and normal for this position.
Interacts with guests on a daily basis within the casino and from behind the Club Paradise desk in a positive and professional manner. Getting to know our guests and using their name at all times possible is highly encouraged.
Be knowledgeable of and promote casino promotions, special events and amenities to casino guests.
Club Paradise desk coverage includes multi – task guest service including opening of club accounts, providing specific information on casino, resort property as well as general information on the Reno area, answering questions, handing issues with increased escalation and informing Team Leadership, answering phones and periodic assistance with promotions and slots tournaments.
Atlantis Casino Resort Spa culture fosters a team working environment, family/work life balance and an environment that is focused on team member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: