Monarch Casino & Resort, Inc.

Sales Coordinator

US-NV-RENO
ID
2017-4997
Division
Sales & Marketing

Overview

The position of Sales Coordinator is responsible for organizing all group and individual booking transactions related to assigned marketing segment(s).  The Sales Coordinator inputs and monitors all appropriate reservations and special requests and related services.

Responsibilities

  • Process correspondence, reports, proposals and contract documents and internal communications.
  • Work with assigned managers,  work cooperatively on any and all projects by their assigned managers
  • Assist in developing and building prospect and client accounts as designated by the annual sales plan and as designated.
  • Receive incoming calls and greet guests.
  • Conduct personal and telephone contacts in a courteous and professional manner with each person who enters or calls the Sales Department.  Refer, as appropriate, the caller or visitor to the proper sales staff person or hotel department.
  • Process incoming and outgoing mail.
  • Assist with solicitation and compile appropriate promotional packets, mailings, lists and files.
  • Assist with special client requests for site inspections, room service gifts, and interdepartmental coordination of other related client services.
  • Maintain filing systems, form letters, forms, mailing lists and sales collateral materials.
  • Input data and maintain computer database, to include form letters, reports and direct mail lists.
  • Coordinate assignments and maintain communication with various staff and other departments of the hotel as directed and as appropriate.
  • Maintain traces and appropriate client status reports.
  • Coordinate all aspects of travel arrangements including shipping and coordinating collateral for trade shows and presentations.
  • Work cooperatively with other members of the sales team as well as other departments to create new systems and strategies to increase sales and enhance sales programs.
  • Maintain communication with Sales Directors/Managers and Hotel Department Managers regarding reservations activity.
  • Maintain correspondence with group leaders regarding hotel reservations activity.
  • Participate in community events, special events, etc. as assigned.
  • Maintain a positive work environment by conducting all communication with clients, prospects, colleagues, co-workers and supervisors in a professional, friendly, cooperative and helpful manner.

Qualifications

Additional Job Functions:
Perform other job functions as requested or assigned.
Infrequent business travel may be required.
 
Essential Qualifications & Abilities:
Excellent communication skills both written and verbal
Able to take direction well
Ability to work independently
Ability to perform as an effective team member
Excellent basic computer skills
Strong organizational skills
Excellent phone etiquette
Excellent public relations and customer service skills
Ethical business practices
Professional appearance and attire
 
Education:
High School, related field experience or equivalent
 
Experience:
Previous advanced clerical or secretarial skills required
Previous hotel sales experience preferred
 
Software Experience:
Computer with various programs (Windows, Delphi and Internet experience preferred)
Computerized hotel reservation system (LMS experience preferred)
General office equipment

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