Monarch Casino & Resort, Inc.

Dining Reservation Specialist

Job Locations US-NV-RENO
Employment Type
Food & Beverage


Come join Team Atlantis! The Reservation Sales Agents assist guest on booking dinner reservations for all Food & Beverage over the phone or through email.  They describe the ambiance, dress code, and culinary selections. To be successful, agents must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills.


  • Expert communicator that is able to listen effectively and communicate in a clear, friendly and professional manner.
  • Provide superior service via phones, e-mails and faxes as a receiver and caller.
  • Ability to incorporate active listening skills and questioning techniques that support effective telephone communication.
  • Utilize an effective approach to handle special telephone tasks such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Effectively deal with job stress, angry callers, and upset guests.
  • Understand the impact of attitude when speaking with guests.
  • Ability to build a positive rapport with all manner of guests over the phone to create a pleasant experience for the guests and draw them back to our resort for future visits.
  • Apply proper telephone etiquette to satisfy various guest situations.
  • Assist with questions regarding the Company and Special Events.
  • Assist with filing when needed.
  • Display time flexibility towards shifts as per work floor requirements and holidays.
  • Excellent computer skills and data entry.
  • Knowledge of Forbes Standards.
  • Ability to upsell menu items.
  • Maximize the seating capacity without disrupting restaurant flow.
  • Adhere to all company policies and procedures.
  • Any other job duties as assigned.
  • Other duties as assigned my management.



While performing the duties of this job, the employee is required to stand; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.


  • Excellent communication skills, both written and verbal.
  • Proficient in relevant computer applications (Office, Word, Excel)
  • Ability to type a minimum of 35 words per minute.
  • Ability to create dinner menus.
  • Flexible schedule.
  • Excellent organizational skills.
  • Filing technique.
  • Knowledge of Forbes techniques.
  • Knowledge of call center telephony and technology
  • Experience within call center or customer service environment preferred


***MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors***




Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: 

  • Comprehensive benefits (medical, dental, vision, supplemental coverage)
  • 401K retirement savings plan + discretionary match
  • Education Tuition Reimbursement Program
  • Scholarship Opportunity
  • Paid Vacation
  • Holiday Pay
  • Recreation /Fitness Discounts
  • Weekly Resort Prizes
  • Career Development and Training Workshops
  • FREE daily meal
  • Internal Advancement


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.