Monarch Casino & Resort, Inc.

Hotel Concierge

Job Locations US-NV-RENO
Employment Type


Come join Team Atlantis! We are currently accepting application for a Concierge Representative. The Concierge Representative sells and promotes the Atlantis property and its amenities, assists guests by making Hotel, Restaurant and Spa reservations.


Full Time Various Shifts


  • Sell and promote Atlantis and all of the on-property outlets.
  • Assist guests by making Hotel, Restaurant and Spa reservations at Atlantis.
  • Assist guests by securing tickets to local attractions and events, making auto rental reservations, making arrangements for delivery of health-care equipment for hotel guests, printing airline boarding passes, and placing orders for gift, flower and/or Room Service deliveries.
  • Be informed and knowledgeable of local attractions and events.
  • Assist the Hotel Front Desk with check-ins / check-outs as needed.


While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms;  talk, and hear.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.


  • Proficiency in computer skills, experience with LMS a plus.
  • Ability to sell and promote the property and all of its outlets.
  • Ability to handle cash accurately.
  • Ability to read and analyze guests folios and Hotel reports.
  • Knowledge of general office equipment.
  • Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors.



Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: 

  • Comprehensive benefits (medical, dental, vision, supplemental coverage)
  • 401K retirement savings plan + discretionary match
  • Education Tuition Reimbursement Program
  • Scholarship Opportunity
  • Paid Vacation
  • Holiday Pay
  • Recreation /Fitness Discounts
  • Weekly Resort Prizes
  • Career Development and Training Workshops
  • FREE daily meal
  • Internal Advancement


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