The Director of Hotel Operations is responsible for various departments within Hotel Operations, including but not limited to – Front Desk, Bell Desk, Valet, Concierge, Call Center/PBX, Wardrobe, Retail, Housekeeping and more. With such varying departments, the incumbent in this role must be experienced and great at multi-tasking since each day requires differing priorities while still monitoring all responsible departments. Guest service and satisfaction is the highest priority for this role, ensuring our guests are eager to return. The Director of Hotel Operations must ensure Team Members are executing Atlantis Service Standards consistently. This role must maintain our Forbes recommended and AAA 4-Diamond status for the resort.
In addition to day to day operations, the Director of Hotel Operations will work closely with the Director of Hotel Revenue to optimize hotel occupancy, and hotel revenue. They will be involved with selling strategies, overselling, inventory, rates, upsells, and overall hotel performance.
The Director, as with all members of the Atlantis Casino Resort Spa Team, provides excellent customer service to all Team Members, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. The incumbent shares in the Atlantis Casino Resort Spa support of the company’s Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them. As part of the leadership team, role models the expected behaviors of service, positive attitude, cooperation and accountability. Engenders trust in others and develops credible relationships at all levels.
TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)
CERTIFICATES AND LICENSES:
Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: