Monarch Casino & Resort, Inc.

  • Executive Host - VIP Services

    Job Locations US-NV-RENO
    Employment Type
    Casino, Hospitality
  • Overview

    Atlantis Casino Resort Spa is consistently ranked the #1 Reno resort on TripAdvisor, has the prestigious AAA Four Diamond designation, and is recommended by the Forbes Travel Guide. Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action. For the fifth consecutive year, Spa Atlantis has earned the highly coveted 2020 Forbes Travel Guide Four-Star Award.  Spa Atlantis is the only spa to attain to attain this recognition in Reno. In addition to Spa Atlantis’s prestigious designation as a Four-Star Spa, Atlantis Casino Resort Spa, Atlantis Steakhouse, and Bistro Napa all received the 2020 Recommended rating by the Forbes Travel Guide.


    Atlantis Casino Resort Spa is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation recognized by Forbes on their "Most Trustworthy Companies" list and rated as America’s Best and Mid-Size Employers.


    We are looking for an experienced Executive Host. As Executive Host you are responsible for maintaining relationships with our premium level player-base to ensure property gaming revenue goals are achieved. This is accomplished through relationship marketing; ensuring our guests enjoy a favorable experience that their needs are taken care of by acting on the guest’s behalf to secure credit, information and/or reservations at all on property and off property events. The Executive Casino Host role is also active in prospecting and developing new business at the Platinum level and above. In addition, Executive Casino Hosts are responsible for sharing pertinent information from a variety of sources with the Director of VIP Services, the CSM’s, and the Director of Operations


    This position will develop relationships with new customers using appropriate recruiting and enrollment procedures and be responsible for incremental player visitation and participating in off-property functions such as dinners, concerts, golf tournaments, etc. The Executive Casino Host will also drive increased visitation through focused telemarketing efforts marketing events and direct mail offers.


    Ideal candidate will have strong exposure to player development in the Northern Nevada/Northern California market. Must have exceptional communication skills, be computer proficient, have ability to build strong relationships, and have ability to make sound business decisions. Candidate must be registered with, or have the ability to obtain, registration with Nevada Gaming Control Board. Minimum of 5 years in Casino Marketing, and or Gaming Customer service and telemarketing experience required.


    Atlantis Casino Resort Spa fosters a team working environment, family/work life balance and an environment that is focused on Team Member recognition and appreciation.


    Some of the ways in which we accomplish this is by offering the following:


    • Comprehensive benefits (medical, dental, vision, supplemental coverage)
    • 401K retirement savings plan + discretionary match
    • Team Member Referral Bonus
    • Education Tuition Reimbursement Program
    • Scholarship Opportunity
    • Paid Vacation
    • Holiday Pay
    • Relocation Assistance
    • Recreation /Fitness Discounts
    • Weekly Resort Prizes
    • Career Development and Training Workshops
    • FREE daily meal
    • Internal Advancement


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