Monarch Casino & Resort, Inc.

  • Hotel Operator

    Job Locations US-NV-RENO
    Employment Type
  • Overview

    Atlantis Casino Resort Spa is consistently ranked the #1 Reno resort on TripAdvisor, has the prestigious AAA Four Diamond designation, and is recommended by the Forbes Travel Guide. Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action. For the fifth consecutive year, Spa Atlantis has earned the highly coveted 2020 Forbes Travel Guide Four-Star Award.  Spa Atlantis is the only spa to attain to attain this recognition in Reno. In addition to Spa Atlantis’s prestigious designation as a Four-Star Spa, Atlantis Casino Resort Spa, Atlantis Steakhouse, and Bistro Napa all received the 2020 Recommended rating by the Forbes Travel Guide.


    Atlantis Casino Resort Spa is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation recognized by Forbes on their "Most Trustworthy Companies" list and rated as America’s Best and Mid-Size Employers.



    This position is responsible for:

    • Answering and transferring multiple calls.
    • Process Front Desk, and PBX reports.
    • Data entry, and filing.
    • Work with other departments using a 2-way radio.
    • Assist Guests with current info/events at the Atlantis.

    • Ability to be polite, and professional over the phone at all times.
    • Ability to multi-task, and work in a fast paced environment.
    • Experience in LMS, and Outlook, preferred.
    • Strong attention to detail.


    Shift Requirements:

    • Overnight 9pm - 7am
    • 10 HR Shifts
    • Thursday - Sunday


    • Swing Shift 
    • 3PM-11PM/4PM-12AM



    This position is expected to:

    • Have the ability to maintain a high work performance.
    • Be proficient when answering/transferring Guest and Team Member calls.
    • Follow all company policies, and procedures.


    Atlantis Casino Resort Spa fosters a team working environment, family/work life balance and an environment that is focused on Team Member recognition and appreciation.


    Some of the ways in which we accomplish this is by offering the following:


    • Comprehensive benefits (medical, dental, vision, supplemental coverage)
    • 401K retirement savings plan + discretionary match
    • Team Member Referral Bonus
    • Education Tuition Reimbursement Program
    • Scholarship Opportunity
    • Paid Vacation
    • Holiday Pay
    • Relocation Assistance
    • Recreation /Fitness Discounts
    • Weekly Resort Prizes
    • Career Development and Training Workshops
    • FREE daily meal
    • Internal Advancement





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