Atlantis Casino Resort Spa is consistently ranked the #1 Reno resort on TripAdvisor, has the prestigious AAA Four Diamond designation, and is recommended by the Forbes Travel Guide. Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action. For the fifth consecutive year, Spa Atlantis has earned the highly coveted 2020 Forbes Travel Guide Four-Star Award. Spa Atlantis is the only spa to attain to attain this recognition in Reno. In addition to Spa Atlantis’s prestigious designation as a Four-Star Spa, Atlantis Casino Resort Spa, Atlantis Steakhouse, and Bistro Napa all received the 2020 Recommended rating by the Forbes Travel Guide.
Atlantis Casino Resort Spa is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation recognized by Forbes on their "Most Trustworthy Companies" list and rated as America’s Best and Mid-Size Employers.
The Atlantis Casino Resort Spa Reservation Specialist is vitally important to the continued success of the company. Reservation agents help guests make travel plans.
They describe and book ideal hotel accommodations for VIP and non-VIP guests, book special events, provide room rates, reserve dining, assist with directing guests towards spa services and other vacation-related arrangements over the phone, fax or through email.
To be successful, agents must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills.
Proficient in relevant computer applications (Office, Word, Excel, HAL, LMS, Hotel Extranets)
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Experience within call center or customer service environment preferred
Knowledge of administration and clerical processes
Atlantis Casino Resort Spa fosters a team working environment, family/work life balance and an environment that is focused on team member recognition and appreciation.
Some of the ways in which we accomplish this is by offering the following: