Monarch Casino & Resort, Inc.

  • Slot Performance Supervisor

    Job Locations US-NV-RENO
    Employment Type
    Casino, Leadership
  • Overview

    Atlantis Casino Resort Spa is consistently ranked the #1 Reno resort on TripAdvisor, has the prestigious AAA Four Diamond designation, and is recommended by the Forbes Travel Guide. Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action. For the fifth consecutive year, Spa Atlantis has earned the highly coveted 2020 Forbes Travel Guide Four-Star Award.  Spa Atlantis is the only spa to attain to attain this recognition in Reno. In addition to Spa Atlantis’s prestigious designation as a Four-Star Spa, Atlantis Casino Resort Spa, Atlantis Steakhouse, and Bistro Napa all received the 2020 Recommended rating by the Forbes Travel Guide.


    Atlantis Casino Resort Spa is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation recognized by Forbes on their "Most Trustworthy Companies" list and rated as America’s Best and Mid-Size Employers.




    The Slot Performance Supervisor is responsible for the following duties:

    • Leading and supervising assigned shift. 
    • Supervising of Slot Technicians to ensure that work is completed in a thorough and efficient manner.
    • Assist with all machine repairs.
    • Control labor expenses and adjusts accordingly to business demands.
    • Provide training to Slot Technicians on assigned shift and evaluates Team Members on performance. 
    • Provide feedback and coaching to ensure success or improvement.
    • Make sound decisions in the best interest of the company. 
    • Know and enforce all departmental and company policies.
    • Communicate with Slot Performance Manager / Asst Slot Performance Manager any necessary parts in a timely manner.
    • Coordinate, schedule and complete assigned tasks. 


    Technical Skills:

    Working knowledge and troubleshooting ability of all gaming devices on property including their peripheral devices and repair of said devices.  Ability to key-chip, clear RAM and set up a slot machine.
    Must possess a working knowledge of the IGT Advantage Player Tracking/Slot Audit system, including, overall wiring, hookup and interface, Sentinel function and gaming device interface, DPU function, DPU to Sentinel interface and DPU to Poling Computer interface.
    Must have working knowledge of Microsoft Word, Excel and Outlook programs, Radio handling experience (listening and speaking).  Must be able to communicate and comprehend the English language effectively and with tact.
    Must know Title 31 and Nevada Gaming Control Board Minimum Internal Control Standards.
    Minimum three (3) years experience as a Slot Technician or related electronics field.  
    Must have ability to be registered with Nevada Gaming Control Board.


    Performance Expectations:

    All slot machines must be available at all times for guest play with the exception of 1) scheduled machine conversions / repairs  2) machine caps for known guests as authorized by the slot shift manager   or  3) out of service games awaiting parts.
    Slot Performance Supervisor must know the status of each out of service game at all times and actively work toward returning the machines to active status on the gaming floor. 



    Atlantis Casino Resort Spa fosters a team working environment, family/work life balance and an environment that is focused on team member recognition and appreciation.


    Some of the ways in which we accomplish this is by offering the following:


    • Referral Programs - Team Members who refer friends & family may earn up to $1600
    • Education Tuition Reimbursement Program
    • Benefits (Medical /Dental/Vision/Disability & more)
    • Paid Vacation
    • Holiday Pay
    • 401K with Company Match
    • Relocation Assistance
    • Recreation /Fitness Discounts
    • Weekly Resort Prizes
    • Career Development and Training Workshops
    • FREE daily meal


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